Employment Type: Full-time
About InApp
InApp is a global software development services provider headquartered in Trivandrum, India, with a growing U.S. presence. We deliver custom applications, enterprise solutions, and digital platforms across industries, combining technical expertise with long-term client partnerships.
Role Overview
The Key Account Director (KAD) manages strategic client relationships in the U.S. market. This role
carries direct revenue responsibility, builds executive-level relationships, and drives account growth
through trusted partnership, business insight, and effective collaboration with delivery teams
Key Responsibilities
- Manage and grow relationships with assigned key clients, serving as the senior point of contact.
- Develop and execute account strategies to achieve an annual revenue target of USD 3–5 million
across the account portfolio.
- Identify and pursue cross-sell and up-sell opportunities in line with client needs.
- Work with Delivery Directors, project managers, and technical teams to ensure client
satisfaction and alignment.
- Act as an escalation point for issues and resolve them promptly.
- Lead Executive Business Reviews (EBRs) and regular check-ins with clients.
- Track market trends and provide insights to clients and InApp leadership.
- Negotiate renewals, agreements, and commercial terms
- Report on account performance, pipeline, and forecasts to senior management.
- Collaborate with sales and marketing to expand presence within client organizations.
Key Requirements
- Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or related field, or
equivalent professional experience. An MBA is preferred but not required.
- 12+ years in IT services or consulting, with at least 5 years in enterprise account management or
strategic sales.
- Record of meeting or exceeding multi-million-dollar revenue targets.
- Strong communication skills with the ability to influence and build executive relationships.
- Experience managing large accounts in industries such as manufacturing, construction, financial
services, or technology.
- Knowledge of IT service offerings including custom software development, cloud services, digital
transformation, and AI/data solutions.
- Analytical and strategic, with ability to manage details while keeping focus on business
outcomes.
- Comfortable working with cross-cultural teams in a global environment.
- Willingness to travel domestically and internationally (20–30%).
What We Offer
- Competitive compensation and performance incentives.
- Opportunity to represent a CMMI Level 5 certified services provider with a global delivery
model.
- Direct engagement with senior leadership and top-tier clients.
- Remote flexibility with opportunities for client-facing travel.
- Collaborative culture focused on growth and customer success.
How to Apply
Email your resume and a short cover note to shiney@inapp.com. Please include “Key Account Director” in the subject line.
