Operating in partnership with families and communities across Massachusetts, this Child Care Agency (CCA) is dedicated to safeguarding children from abuse and neglect. Their comprehensive services range from supporting families to keep children within their care whenever possible, to facilitating foster care or permanent placements through kinship, guardianship, or adoption.
Previously reliant on an existing application to document various aspects of child and adolescent care, CCA and its Partner Providers faced the challenge of adapting to new policies and conditions mandated by the State of Massachusetts and the U.S. Department of Health and Human Services.
In this case study, we explore how our digitalization efforts not only addressed these evolving requirements but also made a significant positive impact on business operations during the post-pandemic era of remote work.
