Employment Type: Full-time
About InApp
InApp is a global software development services provider headquartered in Trivandrum, India, with a growing U.S. presence. We deliver custom applications, enterprise solutions, and digital platforms across industries, combining technical expertise with long-term client partnerships.
Role Overview
We are seeking a Delivery Director to scale our delivery organization and lead its transformation. The role demands strong governance, operational excellence, and the ability to build future-ready teams that deliver consistent value to global clients.
Key Responsibilities
Delivery Leadership & Strategy
- Provide overall leadership and direction to all delivery units across accounts and service
lines, overseeing a 450+ member workforce.
- Define and implement delivery strategies, frameworks, and processes to achieve
predictable, high-quality outcomes.
- Establish best-in-class governance mechanisms, project management practices, and delivery
KPIs to ensure scalability.
Operational Excellence & Transformation
- Drive adoption of automation, engineering efficiency, and AI-enabled practices to enhance
delivery productivity.
- Standardize and optimize delivery processes across projects to ensure consistency, agility,
and scalability.
- Enable cross-functional collaboration with Account Management, Technology, and Support
teams for seamless client value delivery.
Talent & Capability Development
- Build, mentor, and retain a high-performing delivery leadership team capable of driving
large-scale programs.
- Foster a culture of continuous learning, innovation, and engineering excellence within
delivery teams.
- Develop future-ready capabilities by aligning talent development with emerging
technologies and market needs.
Client Value & Relationship Management
- Serve as an executive sponsor for delivery engagements, ensuring proactive governance and
timely resolution of escalations.
- Collaborate closely with Account Management teams to align delivery excellence with client
expectations and long-term partnerships.
- Represent the company in client discussions, industry forums, and strategic engagements
when required.
Key Requirements
- Experience: 15+ years in IT services, with at least 3+ years in senior delivery leadership roles.
- Proven experience in scaling delivery operations in mid-size or fast-growing IT services companies.
Candidates from large IT organizations with transformation experience are also encouraged.
- Strong track record in setting up delivery governance, processes, and frameworks to support growth.
- Exposure to automation, engineering efficiency, DevOps, and AI/ML adoption in delivery contexts.
- Experience in managing delivery teams of 400+ professionals across geographies and multiple
accounts.
- Excellent stakeholder management, with the ability to influence C-level executives and global clients.
- Strong people leadership skills with the ability to build, mentor, and retain top delivery talent.
Competencies & Leadership Traits
- Strategic thinker with execution excellence.
- Strong change management and transformation leadership.
- Customer-centric with a focus on delivery predictability and value creation.
- Ability to thrive in a fast-paced, growth-oriented environment.
- Collaborative leadership style with high accountability and ownership.
What We Offer
- Opportunity to represent a CMMI Level 5 certified services provider with a global delivery model.
- An opportunity to shape and scale the delivery organization of a fast-growing IT services company.
- A leadership role with direct impact on transformation, including processes, governance, and
adoption of modern technologies.
- A collaborative culture that values innovation, ownership, and customer-centricity.
- Competitive compensation, benefits, and the chance to work closely with the executive leadership
team in driving the company’s growth journey.
How to Apply
Email your resume and a short cover note to shiney@inapp.com. Please include “Delivery Director” in the subject line.
