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Associate System Administrator ( Contract )

Experience : 2-4 Years Project Location(s) : Trivandrum

Hiring Mode: Contract

Duration : 6 Months

Primary Technology: Windows OS, Linux Fundamentals, Ticketing

Work Mode : Work form Office

No. of Openings : 1

Job Role: Associate System Administrator

We are looking for a motivated Entry-Level System Administrator to support day-to-day IT operations, ensure smooth functioning of systems and devices, and provide reliable technical assistance to end users. The role involves hands-on support across asset management, user administration, endpoint support, and coordination with internal teams.

Key Responsibilities

  1. Asset & Inventory Management

Maintain accurate records of IT assets (laptops, desktops, peripherals, software licenses)

Track asset allocation, movement, and lifecycle (procurement to disposal)

Perform periodic audits and ensure compliance with asset policies

  1. End-User Support (Windows & Linux)

Provide first-level support for Windows desktops/laptops and basic Linux systems

Troubleshoot hardware, OS, and application-related issues

Assist users with installations, configurations, and updates

Ensure endpoint security controls (patching, antivirus, basic hardening)

  1. User Management

Create, modify, and disable user accounts across systems (AD, email, internal tools)

Manage access rights based on roles and least privilege principles

Handle password resets and basic access-related issues

  1. Employee Onboarding & Offboarding

Prepare and configure laptops/desktops for new joiners

Ensure timely provisioning of accounts, access, and required tools

Securely decommission assets and revoke access during employee exit

Maintain proper documentation and checklist completion

  1. Monitoring & Basic Operations

Monitor system alerts, endpoint health, and basic infrastructure dashboards

Escalate issues to relevant teams (network, security, cloud) when required

Maintain logs and assist in incident tracking and resolution

  1. Meeting Room & IT Facilities Support

Ensure meeting rooms are fully functional (AV systems, conferencing tools, network)

Troubleshoot issues related to projectors, video conferencing, and connectivity

Coordinate with vendors or internal teams for maintenance

  1. Cross-Team Coordination

Work closely with Network, Security, Cloud, and Application teams

Support IT projects, deployments, and upgrades

Communicate effectively with stakeholders for issue resolution and updates

Required Skills & Qualifications

  1. Basic knowledge of Windows OS and Linux fundamentals
  2. Understanding of networking basics (IP, DNS, DHCP)
  3. Familiarity with Active Directory / user management concepts
  4. Good troubleshooting and analytical skills
  5. Strong communication and documentation abilities
  6. Willingness to learn and adapt in a fast-paced environment

Preferred Skills (Good to Have)

  1. Exposure to ITSM tools (e.g., ServiceNow, Jira)
  2. Basic understanding of endpoint security tools
  3. Knowledge of cloud platforms (AWS, Azure, Google Workspace) is a plus

Key Attributes

  • Customer-focused mindset
  • Ownership and accountability for assigned tasks
  • Ability to prioritize and manage multiple requests
  • Team player with proactive attitude

Growth Opportunities

Exposure to advanced system administration, cloud, and security domains

Opportunity to work on automation and IT operations improvement initiatives

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