Head of Delivery (18+ Years)

Role Overview

We are seeking a Head of Delivery to scale our delivery organization and lead its transformation. The role
demands strong governance, operational excellence, and the ability to build future-ready teams that deliver
consistent value to global clients

Key Responsibilities

• Delivery Leadership & Strategy
  
  • Provide overall leadership and direction to all delivery units across accounts and service
    lines, overseeing a 450+ member workforce.
  • Define and implement delivery strategies, frameworks, and processes to achieve
    predictable, high-quality outcomes.
  • Establish best-in-class governance mechanisms, project management practices, and delivery
    KPIs to ensure scalability.
    
    
• Operational Excellence & Transformation
  
  • Drive adoption of automation, engineering efficiency, and AI-enabled practices to enhance
    delivery productivity.
  • Standardize and optimize delivery processes across projects to ensure consistency, agility,
    and scalability.
  • Enable cross-functional collaboration with Account Management, Technology, and Support
    teams for seamless client value delivery.

• Talent & Capability Development
  • Build, mentor, and retain a high-performing delivery leadership team capable of driving large-scale programs.
  • Foster a culture of continuous learning, innovation, and engineering excellence within delivery teams.
  • Develop future-ready capabilities by aligning talent development with emerging technologies and market needs.

• Client Value & Relationship Management
  
  • Serve as an executive sponsor for delivery engagements, ensuring proactive governance and
    timely resolution of escalations.
  • Collaborate closely with Account Management teams to align delivery excellence with client
    expectations and long-term partnerships.
  • Represent the company in client discussions, industry forums, and strategic engagements
    when required.

Key Requirements

• Experience: 18+ years in IT services, with at least 5+ years in senior delivery leadership roles.
• Proven experience in scaling delivery operations in mid-size or fast-growing IT services companies.
  Candidates from large IT organizations with transformation experience are also encouraged.
• Strong track record in setting up delivery governance, processes, and frameworks to support growth.
• Exposure to automation, engineering efficiency, DevOps, and AI/ML adoption in delivery contexts.
• Experience in managing delivery teams of 400+ professionals across geographies and multiple
  accounts.
• Excellent stakeholder management, with the ability to influence C-level executives and global clients.
• Strong people leadership skills with the ability to build, mentor, and retain top delivery talent.

Competencies & Leadership Traits

• Strategic thinker with execution excellence.
• Strong change management and transformation leadership.
• Customer-centric with a focus on delivery predictability and value creation.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Collaborative leadership style with high accountability and ownership

What We Offer

• Opportunity to represent a CMMI Level 5 certified services provider with a global delivery model.
• An opportunity to shape and scale the delivery organization of a fast-growing IT services company.
• A leadership role with direct impact on transformation, including processes, governance, and
  adoption of modern technologies.
• A collaborative culture that values innovation, ownership, and customer-centricity.
• Competitive compensation, benefits, and the chance to work closely with the executive leadership
  team in driving the company’s growth journey.