Delivery Director (15+ Years)

About InApp

InApp is a global software development services provider headquartered in Trivandrum, India, with a
growing U.S. presence. We deliver custom applications, enterprise solutions, and digital platforms across
industries, combining technical expertise with long-term client partnerships.

Role Overview

We are seeking a Delivery Director to scale our delivery organization and lead its transformation. The role
demands strong governance, operational excellence, and the ability to build future-ready teams that deliver consistent value to global clients.

Key Responsibilities

Delivery Leadership & Strategy

• Provide overall leadership and direction to all delivery units across accounts and service
  lines, overseeing a 450+ member workforce.
• Define and implement delivery strategies, frameworks, and processes to achieve
  predictable, high-quality outcomes.
• Establish best-in-class governance mechanisms, project management practices, and delivery
  KPIs to ensure scalability.

Operational Excellence & Transformation

• Drive adoption of automation, engineering efficiency, and AI-enabled practices to enhance
  delivery productivity.
• Standardize and optimize delivery processes across projects to ensure consistency, agility,
  and scalability.
• Enable cross-functional collaboration with Account Management, Technology, and Support
  teams for seamless client value delivery.

Talent & Capability Development

• Build, mentor, and retain a high-performing delivery leadership team capable of driving
  large-scale programs.
• Foster a culture of continuous learning, innovation, and engineering excellence within
  delivery teams.
• Develop future-ready capabilities by aligning talent development with emerging
  technologies and market needs.

Client Value & Relationship Management

• Serve as an executive sponsor for delivery engagements, ensuring proactive governance and
  timely resolution of escalations.
• Collaborate closely with Account Management teams to align delivery excellence with client
  expectations and long-term partnerships.
• Represent the company in client discussions, industry forums, and strategic engagements
  when required.

Key Requirements

• Experience: 15+ years in IT services, with at least 3+ years in senior delivery leadership roles.
• Proven experience in scaling delivery operations in mid-size or fast-growing IT services companies.
  Candidates from large IT organizations with transformation experience are also encouraged.
• Strong track record in setting up delivery governance, processes, and frameworks to support growth.
• Exposure to automation, engineering efficiency, DevOps, and AI/ML adoption in delivery contexts.
• Experience in managing delivery teams of 400+ professionals across geographies and multiple
  accounts.
• Excellent stakeholder management, with the ability to influence C-level executives and global clients.
• Strong people leadership skills with the ability to build, mentor, and retain top delivery talent.

Competencies & Leadership Traits

• Strategic thinker with execution excellence.
• Strong change management and transformation leadership.
• Customer-centric with a focus on delivery predictability and value creation.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Collaborative leadership style with high accountability and ownership.

What We Offer

• Opportunity to represent a CMMI Level 5 certified services provider with a global delivery model.
• An opportunity to shape and scale the delivery organization of a fast-growing IT services company.
• A leadership role with direct impact on transformation, including processes, governance, and
  adoption of modern technologies.
• A collaborative culture that values innovation, ownership, and customer-centricity.
• Competitive compensation, benefits, and the chance to work closely with the executive leadership
  team in driving the company’s growth journey.

How to Apply

Email your resume and a short cover note to shiney@inapp.com. Please include “Delivery Director” in the
subject line.